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Winter Suspension

Winter Suspension Moratorium for Low-Income Customers

On November 21, 2005 the Arkansas Public Service Commission (APSC) approved an addition to the cold weather disconnection rule. The new addition provides for low income customers to participate in a program that establishes a moratorium from disconnection of natural gas service for non payment during the months of November through March. To qualify for participation in the program you must meet the following criteria:
  • Receive assistance from one or more of the following programs: Food Stamps, Women, Infant and Children Assistance (WIC), Transition Employee Assistance (TEA), Medicaid or Low Income Home Energy Assistance (LIHEAP).
  • Directly notify your local SourceGas office that you are approved to receive assistance from one or more of the programs listed above. Written proof of such approval must be provided within fourteen (14) days after the initial notice to SourceGas. If proof is not provided within the 14 days, you will be removed from the program.
  • Execute and sign a written Suspension Moratorium Agreement (SMA) that obligates you to pay a minimum monthly payment during the suspension moratorium period equal to the monthly payment that would be due if billed under SourceGas' Levelized Billing Plan. (The Levelized Billing Plan calculates the monthly payment by averaging your bills over the last year.) In the event that you fail to pay the minimum monthly payment when due, you will be removed from the program and your service will become subject to disconnect.
  • Agree to and execute a Delayed Payment Agreement (DPA) to pay the unpaid amount deferred as of March 31 including any past due amount owing at the time of executing the SMA in seven (7) equal monthly installments over the period of April through October. If after March 31 you fail to pay the DPA installments and your current bill when due, your service will be subject to disconnect without prior notice.
If you should have any questions regarding the program please call us at 1-800-563-0012.