Q. Why is a "Weather Normalization Adjustment" on my bill this month?
A. The company's rates are based upon normal temperatures calculated on a thirty (30) year average of the daily high and low temperatures.
If the weather is colder than the 30-year average, the adjustment will be a credit on your bill. If the weather is warmer than the 30-year average, the adjustment will be a debit or a charge on your bill.
The WNA is in effect during the months of November through April and is included for those customers with rate schedules of Residential (R-1), Small Business (B-1) and Business (B-2).
Q. Why did the Weather Normalization Adjustment have to be corrected?
A. The Weather Normalization Adjustment is a calculation based on several factors programmed into the billing system. Due to a slight error that has since been corrected, variables for calculating the adjustment had to be updated for the 2012/2013 Winter Heating season and 2013/2014 Winter Heating Season.
Q: Why didn’t my direct debit process for my bill due in October?
A: At the time of your October bill’s due date, we were still processing the necessary corrections to the Weather Normalization Adjustment. As a result, your account had a credit balance on your due date and therefore no payment was due.
Q: Why did my direct debit only process for part of the amount due on my October bill?
A: At the time of your October bill’s due date, we were still processing the necessary corrections to the Weather Normalization Adjustment. As a result, your account had unapplied credits as of your due date. These credits reduced the amount owed and the remaining balance was debited to pay your account.
Q: What happened to the credits that reduced my previous bill’s Amount Due?
A: Those credits were added to any Weather Normalization Adjustment correction debits and the sum of the credits and debits is reflected on page two of your current bill. (Weather Normalization Adj Corr line item)
Q: Why does my new bill show a balance forward?
A: When the Weather Normalization Adjustment correction credits were added to the Weather Normalization Adjustment debits on your current bill, the charges from your previous bill carried forward. Your new bill reflects your prior bill amount due less any payments plus your new bill’s current charges plus or minus the Weather Normalization Adjustment Correction.
Bill due 10/6/2014 $17.50 $29.40
Payment on 10/6/2014 ($0.00) ($7.50)
Bill due 11/05/2104 $17.50 $31.25
WNA Correction ($4.25) ($5.85)
Total Amount Owed $30.75 $47.30
Q: Do I need to pay the balance forward immediately?
A: No you do not need to make any payments. Your Total Amount Due shown on your current bill will be drafted on the bills next due date. (Due Date is shown next to Current Amount/Charges line on page 1 of your bill.)
Q: Will I be charged late fees or have my credit affected by the unpaid balance forward?
A: No fees or penalties will be associated with the balance forward charges. Further, these charges have no impact on your account standing with SourceGas nor do we report them to any outside credit agencies.
If you have any additional questions, please call us at 1.800.563.0012